Map the shop’s workload
Discuss the number and type of repair orders, available inspection information, existing software, and the work you want to delegate. Confirm capacity before promising coverage.
How it works
From technician context to a clearer handoff.
Dottie supports the people doing the work. Your consultation defines the remote responsibilities, coverage, and customer-facing authority.
Agree on rules and access
Set the writing rules, pricing approach, review responsibility, and communication permissions. Verify any system or portal access rather than assuming it is available.
Prepare and review the estimate
Use the technician’s findings and the shop’s approved information to prepare clear repair lines. Review customer concerns, recent service, and shared labor before the next handoff.
Coordinate the decision
Present the estimate through the agreed process. Track customer questions and decisions, or coordinate warranty/fleet requirements. Each party retains its own authorization authority.
Record the next step
Keep ownership, outstanding questions, and follow-up visible. Review the pilot using recorded activity, not invented savings or guaranteed outcomes.
Explore a sample
A workflow people can follow.
Use the illustration to move through inspection context, estimate checks, and customer decisions. No real repair orders or customer information are shown.
Illustrative workflowSample content · not live records
01 / Technician context
Start with the customer’s concern.
Customer concernReview before inspection
Relevant service historyCheck for recent work
Inspection findingsPrepare clear recommendations
A product-workflow illustration, not a screenshot of live shop records. It does not diagnose a vehicle, authorize repairs, or send customer messages.
A dedicated workspace
One place to access the app.
Provisioned users sign in to the Dottie workspace. The current pilot keeps live integrations disabled while onboarding and service scope are confirmed.
Open the app login →
Let’s map the support your shop needs.
Start with a consultation request. Scope and coverage are agreed before enrollment.