Built around the people behind the counter
Inspection findings, estimate preparation, customer decisions, warranty calls, and fleet submissions all require attention. That work often competes with the person standing at the counter or the phone ringing beside it.
Dottie’s purpose is to support the remote part of that workload, with clearer ownership and handoffs. It is intended to serve shops without a dedicated advisor as well as established teams that need back-office capacity.
Clarity is the brand—and the operating principle
Dottie is the character that represents the platform: approachable, capable, and clear about the next step. She is not a technician diagnosing a car, an insurer granting coverage, or a guarantee that a repair will solve a problem.
The same principle applies to the service. People retain judgment and authority. The shop defines its business rules. Customers make their decisions. Warranty administrators and fleet accounts retain theirs.
A pilot with explicit boundaries
The current offer is a founding-shop pilot. Scope, coverage, capacity, and available system access are reviewed before enrollment. This website does not claim a particular number of clients, independently verified savings, certified integrations, or guaranteed response times.
For a practical starting point, read how it works and the pricing explanation. To discuss your own shop, contact [email protected].